FAQ

Care

What type of finish should I use?

All of our products are sold finely sanded and ready to accept your finish.

If you love the red cedar colour and want to keep your furniture looking new, we suggest an oil based stain or oil with UV protection.
Rust-Oleum Varathane Natural Oil Finish or longer lasting oil based stain from Sikkens Cetol 1 colour 078.
For More Information on finishing cedar please also visit this page.

Should I finish my cedar furniture before or after assembly?

The finish should be applied as soon as your furniture is assembled.

 

Shipping

What is the difference in shipping cost of Kit verses Knock-Down?

Kit is the most economical to ship, it will cut your shipping cost by more than half thanks to decreased volume.

To what countries do you ship?

We ship anywhere in the world.

How long does it take to ship to overseas?

Surface shipping generally takes 4 – 6 weeks, airmail 5 – 7 business days

How long does shipping take within Canada and to US?

Generally shipping within Canada and US takes anywhere from 3 – 10 business days depending on your location.

Why is my order not tracking since it left Canada?

If you live oversea, your shipment will be scanned and trackable at the next port

Will I be able to track my order?

Yes, once your order is processed you will receive a computer generated email from Canada Post with your tracking number

Will I have to pay duties and taxes?

If we ship outside of Canada we are not charging any taxes at our end. Most countries will charge the customer an import/customs fee.

What if my furniture arrives damaged?

Contact us and send us some photos of the damage,  we will send you replacement part(s) free of charge

I received only part of my order

All orders are shipped at the same time, but it is not uncommon for multiple boxes to arrive at different dates, usually they arrive within a few days.

My shipment has not arrived and its past the estimated delivery date?

Standard shipping service via Canada Post are estimated. Some orders have arrived as early as 4 weeks after shipping or as late as 9 weeks, keep an eye on the tracking.
If it does take more than 9 weeks, contact us and we will put a trace on your shipment. Good news is, it always arrives.