Terms & Conditions

All of our Cedar furniture is shipped with great care. We shrink wrap, bubble wrap and custom box all our furniture for shipping.

 

Shipping

Most orders can be shipped within 48 hours, if there is a delay we will notify you by email.

 

Canada & USA

Shipping is via Canada Post expedited approximately 5 – 7 business days, unless stated otherwise.

 

International Shipping

We ship using surface mail in accordance with Canada Post delivery 4 – 8 weeks, this is the most economical way of shipping our products worldwide. For faster delivery, there is also Express Air and Priority Mail.

 

Shipping Rates

All shipping rates are provided by Canada Post, unless stated otherwise.

 

Order Confirmation

All orders will be confirmed via email by the next business day.

 

Our Guarantee

We are absolutely confident in our product. We guarantee our furniture for 10 years. If any piece of your furniture is damaged or breaks with normal use, we will send a replacement part(s) to you free of charge. Our warranty applies only to defects arising during normal use of your furniture and does not cover damage to misuse. We may ask you to send us the damaged piece or a photo.

 

Damage

Please inspect your shipment upon arrival as damage can occur during transport. If there are any damaged part(s) contact us right away and we will look after you. We will send you the necessary replacement part(s) free of charge. The part(s)s will be send the same shipping method as your original order. We may ask you to send us pictures of the damage.

 

Tracking & Delivery

A computer generated Canada Post tracking number(s) is emailed as soon as your order is shipped (check also spam box). If there are multiple packages, you will receive one tracking number per package. There is no tracking oversea orders will not be showing for the duration while the goods are at sea until your package(s) have reached the next processing facility. Please note: only Canada Post PriorityTM, XpresspostTM and Expedited ParcelTM services are guaranteed to be delivered by the delivery standard date. Service standards for other services are estimates only. Delivery dates are at the sole discretion of the carrier. Be sure to contact us if anything seems unusual with the progress of the shipment.

 

Arrival & Pick-Up of your Shipment

Once a shipment arrives at the destination, Canada Post will send an automated message to the customer and/or a notice card is left to indicate where the item(s) can be picked up. It is not uncommon for multiple box shipments to arrive at different times. Please don’t be alarmed, the rest usually arrives within a few days. A signature is required at pick up. It is the customers sole responsibility to track and pick up their shipment. Tofino Cedar Furniture cannot be held responsible for items not being picked up. Uncollected shipments will be returned to Tofino Cedar Furniture LTD at customers expense.

 

Order Cancellations

Once we receive your order, we begin processing it almost immediately. Most orders for our Adirondack Chairs ship out the same day depending on were you live. However, we will try our best to accommodate your request, should you wish to cancel your order.

 

Return Policy

We offer a 14 day return policy for all of our products within Canada and USA. Furniture may only be returned with prior written permission from Tofino Cedar Furniture LTD. Furniture must be well wrapped with all its original packaging and returned to us undamaged within 14 days of receipt of your purchase. Shipping charges, duties, taxes, handling fees and any levies that may have been applied to the receiver, are non-refundable. We will take care of the cost of return postage. Once we receive the goods, will refund the purchase price providing all furniture has arrived in undamaged condition. Non matching light and dark colours, which occurs naturally in cedar, does not warrant a return, refund or exchange. Wood will darken naturally to an even colour. Oversea returns, please contact us via email within 14 days of receipt of your purchase.

 

Shipping Disclaimer

Tofino Cedar Furniture LTD will ship every order as quoted and confirmed with the individual customer to the address provided to us. Tofino Cedar Furniture LTD is not responsible for duties, VAT, import taxes, federal taxes, brokerage fees, government agencies, levies, that may be applied to the receiver of a shipment. Tofino Cedar Furniture LTD does not collect any of the fees listed above. Tofino Cedar Furniture LTD cannot be held liable nor held responsible for shipments that are delayed or held at customs. Delivery dates are at the sole discretion of the carrier.