Terms & Privacy

All of our Cedar furniture is shipped with great care. We shrink wrap, bubble wrap and custom box all our furniture for shipping.

 

TERMS

 

Shipping

Most orders can be shipped within 48 hours, if there is a delay we will notify you by email. During our peak Spring and Summer season there is a 2- 3 week waiting period.

 

Canada & USA

Shipping is via Canada Post expedited approximately 5 – 7 business days, unless stated otherwise.

 

International Shipping

We ship using surface mail in accordance with Canada Post delivery 4 – 8 weeks, this is the most economical way of shipping our products worldwide. For faster delivery, there is also Express Air and Priority Mail.
Orders with multiple boxes are shipped together on the same day, however boxes may not arrive on the same delivery day. TCF can not be held responsible for multiple box shipments not arriving at the same day.

 

Shipping Rates

All shipping rates are provided by Canada Post, unless stated otherwise.

 

Order Confirmation

All orders will be confirmed via email by the next business day.

 

Our Guarantee

We are absolutely confident in our product. We guarantee our furniture for 10 years. If any piece of your furniture is damaged or breaks with normal use, we will send a replacement part(s) to you free of charge. Our warranty applies only to defects arising during normal use of your furniture and does not cover damage to misuse. We may ask you to send us the damaged piece or a photo.

 

Damage

Please inspect your shipment upon arrival as damage can occur during transport. If there are any damaged part(s) you must contact us right away and we will look after you. We will send you the necessary replacement part(s) free of charge. The replacement part(s) will be send the same shipping method as your original order. We may ask you to send us pictures of the damage. No assembled or partially assembled parts will be send.

 

Tracking & Delivery

A computer generated Canada Post tracking number(s) is emailed as soon as your order is shipped (check also spam box). If there are multiple packages, you will receive one tracking number per package. There is no tracking oversea orders will not be showing for the duration while the goods are at sea until your package(s) have reached the next processing facility. Please note: only Canada Post PriorityTM, XpresspostTM and Expedited ParcelTM services are guaranteed to be delivered by the delivery standard date. Service standards for other services are estimates only. All delivery dates are at the sole discretion of the carrier. Tofino Cedar Furniture LTD can not be held responsible for delays of a shipment.

 

Arrival & Pick-Up of your Shipment

Once a shipment arrives at the destination, Canada Post will send an automated message to the customer and/or a notice card is left for the customer to indicate where the item(s) can be picked up. It is not uncommon for multiple box shipments to arrive at different times. Please don’t be alarmed, the rest usually arrives within a few days. A signature is required at pick up. It is the customers sole responsibility to track and pick up their shipment. Tofino Cedar Furniture cannot be held responsible for items not being picked up. Uncollected shipments will be returned to Tofino Cedar Furniture LTD at customers expense.

 

Order Cancellations

Once we receive your order, we begin processing it almost immediately. Most orders for our Adirondack Chairs ship out the same day depending on were you live. However, we will try our best to accommodate your request, should you wish to cancel your order. A cancellation for refund does not come under our warranty conditions, therefore you (Customer) will be responsible for the cost of return shipping including but not limited to taxes/duties and any fees applied to Tofino Cedar Furniture.

 

Return Policy

We offer a 14 day return policy for all of our products within Canada and USA. Furniture may only be returned with prior written permission from Tofino Cedar Furniture LTD. Furniture must be well wrapped with all its original packaging and returned to us undamaged within 14 days of receipt of your purchase.  We will pay for postage of return shipment. Shipping charges, duties, taxes, handling fees and any levies that may have been applied to the receiver, are non-refundable. Once we receive the goods, will refund the purchase price less any charges – taxes/duties and fees applied to Tofino Cedar Furniture LTD. providing all furniture has arrived in undamaged condition. Non matching light and dark colours, which occurs naturally in cedar, does not warrant a return, refund or exchange. Wood will darken naturally to an even colour. Oversea returns, please contact us via email within 14 days of receipt of your purchase. A return for refund does not come under Tofino Cedar Furniture warranty, the customer will be responsible for the cost of return shipping including any taxes, duties and/or VAT applied.

 

Shipping Disclaimer

Tofino Cedar Furniture LTD will ship every order as quoted and confirmed with the individual customer to the address provided to us. Tofino Cedar Furniture LTD is not responsible for duties, VAT, import taxes, federal taxes, brokerage fees, government agencies, levies, that may be applied to the receiver of a shipment. Tofino Cedar Furniture LTD does not collect any of the fees listed above. Tofino Cedar Furniture LTD cannot be held liable nor held responsible for shipments that are delayed or held at customs. Delivery dates are at the sole discretion of the carrier.

 

PRIVACY POLICY

 

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

 

When do we collect information?

We collect information from you when you place an order or enter information on our site.

 

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      To quickly process your transactions.

 

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to:

      Keep track of advertisements.
      Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you disable cookies off, some features will be disabled It won’t affect the users experience that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.

 

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

 

Third party links

We do not include or offer third party products or services on our website.

 

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website. Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy. We have implemented the following:

 

      Remarketing with Google AdSense
      Google Display Network Impression Reporting
      Demographics and Interests Reporting
      DoubleClick Platform Integration

 

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

 

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

 

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:

Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.

 

Users will be notified of any privacy policy changes:
      On our Privacy Policy Page
Users are able to change their personal information:
      By logging in to their account

 

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

 

Does our site allow third party behavioural tracking?

It’s also important to note that we do not allow third party behavioural tracking

 

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under 13.

 

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur we will notify the users via email within 7 business days. We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

 

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
To be in accordance with CANSPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can

and we will promptly remove you from ALL correspondence.

 

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.
tofinocedarfurniture.com
P.O. Box 336
Tofino BC
V0R 2Z0
Canada
250 725 3990
Privacy Policy: Last Edited on 2015-02-27