We offer a 14 day return policy for most of our products within Canada and USA. Furniture may only be returned with prior written permission from Tofino Cedar Furniture LTD. Furniture must be well wrapped with all its original packaging and returned to us undamaged within 14 days of receipt of your purchase. Shipping charges, duties, taxes, handling fees and any levies that may have been applied to the receiver (Customer), are non-refundable. We will take care of the cost of return postage. Once we receive the goods, will refund the purchase price less any charges – taxes/duties and fees applied to Tofino Cedar Furniture LTD. providing all furniture has arrived in undamaged condition. Non matching light and dark colours, which occurs naturally in cedar, does not warrant a return, refund or exchange. Wood will darken naturally to an even colour. Furniture that have been assembled or partially assembled by the receiver (Customer) do not warrant a return and are non refundable. Oversea returns, please contact us via email within 14 days of receipt of your purchase. A return for refund does not come under Tofino Cedar Furniture warranty, the customer will be responsible for the cost of return shipping including any taxes, duties and/or VAT applied. Oversea returns must contact Tofino Cedar Furniture via email within 14 days of receipt of your purchase. Shipments returned to us without permission, will be refused without a refund.