All of our Cedar furniture is shipped with great care. We shrink wrap, bubble wrap and custom box all our furniture for shipping.
Most orders can be shipped within 48 hours, if there is a delay we will notify you by email. During our peak Spring and Summer season there is a 2- 3 week waiting period.
Canada & USA
Shipping is via Canada Post expedited approximately 5 – 7 business days, unless stated otherwise.
We ship using surface mail in accordance with Canada Post delivery 4 – 8 weeks, this is the most economical way of shipping our products worldwide. For faster delivery, there is also Express Air and Priority Mail.
Orders with multiple boxes are shipped together on the same day, however boxes may not arrive on the same delivery day. TCF can not be held responsible for multiple box shipments not arriving at the same day.
All shipping rates are provided by Canada Post, unless stated otherwise.
All orders will be confirmed via email by the next business day.
We are absolutely confident in our product. If any piece of your furniture is damaged or breaks with normal use, we will send a replacement part(s) to you free of charge. Our warranty applies only to defects arising during normal use of your furniture and does not cover damage to misuse. We may ask you to send us the damaged piece or a photo.
Please inspect your shipment upon arrival as damage can occur during transport. If there are any damaged part(s) you must contact us right away and we will look after you. We will send you the necessary replacement part(s) free of charge. The replacement part(s) will be send the same shipping method as your original order. We may ask you to send us pictures of the damage. No assembled or partially assembled parts will be send, regardless of the type of order.
Tracking & Delivery
A computer generated Canada Post tracking number(s) is emailed as soon as your order is shipped (check also spam box). If there are multiple packages, you will receive one tracking number per package. There is no tracking oversea orders will not be showing for the duration while the goods are at sea until your package(s) have reached the next processing facility. Please note: only Canada Post PriorityTM, XpresspostTM and Expedited ParcelTM services are guaranteed to be delivered by the delivery standard date. Service standards for other services are estimates only. All delivery dates are at the sole discretion of the carrier. Tofino Cedar Furniture LTD can not be held responsible for delays of a shipment. Canada Post or local Postal Service at destination country may not deliver directly to all home addresses in your area and goods may have to be picked up at your local post office. Tofino Cedar Furniture LTD can not be held responsible for shipments not delivered to your home address.
Arrival & Pick-Up of your Shipment
Once a shipment arrives at the destination, Canada Post will send an automated message to the customer and/or a notice card is left for the customer to indicate where the item(s) can be picked up. It is not uncommon for multiple box shipments to arrive at different times. Please don’t be alarmed, the rest usually arrives within a few days. Please Note: Special Delivery arrangements for example “Back Door Drop Off or Neighbor Drop Off” can not be accommodated. A signature is required at pick up or upon delivery. It is the customers sole responsibility to track and pick up their shipment. Tofino Cedar Furniture cannot be held responsible for items not being picked up or unable to be delivered by the local carrier. Uncollected or undeliverable shipments will be returned to Tofino Cedar Furniture LTD at customers expense.
Once we receive your order, we begin processing it almost immediately. Most orders for our Adirondack Chairs ship out the same day depending on were you live. However, we will try our best to accommodate your request, should you wish to cancel your order. A cancellation for refund does not come under our warranty conditions, therefore you (Customer) will be responsible for the cost of return shipping including but not limited to taxes/duties and any fees applied to Tofino Cedar Furniture.
We offer a 14 day return policy for most of our products within Canada and USA. Furniture may only be returned with prior written permission from Tofino Cedar Furniture LTD. Furniture must be well wrapped with all its original packaging and returned to us undamaged within 14 days of receipt of your purchase. We will pay for postage of return shipment. Shipping charges, duties, taxes, handling fees and any levies that may have been applied to Tofino Cedar Furniture LTD, are non-refundable. Once we receive the goods, will refund the purchase price less any charges – taxes/duties and fees applied to Tofino Cedar Furniture LTD. providing all furniture has arrived in undamaged condition. Non matching light and dark colours, which occurs naturally in cedar, does not warrant a return, refund or exchange. Wood will darken naturally to an even colour. Furniture that have been assembled or partially assembled by the receiver (Customer) do not warrant a return and are non refundable. All Furniture must be in new re-sellable condition. Oversea returns, please contact us via email within 14 days of receipt of your purchase. A return for refund does not come under Tofino Cedar Furniture warranty, the customer will be responsible for the cost of return shipping including any taxes, duties and/or VAT applied.
Tofino Cedar Furniture LTD will ship every order as quoted and confirmed with the individual customer to the address provided to us. Any shipments unable to deliver to the customers address for any reason are returned to Tofino Cedar Furniture at customers expense. Tofino Cedar Furniture LTD is not responsible for duties, VAT, import taxes, federal taxes, brokerage fees, government agencies, levies, that may be applied to the receiver of a shipment. Tofino Cedar Furniture LTD does not collect any of the fees listed above. Tofino Cedar Furniture LTD cannot be held liable nor held responsible for shipments that are delayed or held at customs. Delivery dates are at the sole discretion of the carrier.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
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